Privacy Policy
Last updated: October 7th 2024
At BenriBot, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Information We Collect
Store and Customer Information
When you connect your eCommerce store to BenriBot, we collect information about your products, orders, and customer interactions necessary to provide our AI chatbot and recommendation services. This may include product catalogs, customer names, email addresses, and purchase history.
Chat and Interaction Data
We collect and process chat conversations between our AI chatbot and your customers to improve our services and provide personalized recommendations. This includes messages, user preferences, and interaction patterns.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our website. You can manage your cookie preferences through your browser settings.
How We Use Your Information
Provide AI Chatbot Services
- Provide AI chatbot services to your customers.
- Generate product recommendations and improve sales conversions.
- Process customer inquiries and provide automated support.
- Analyze customer behavior to improve our AI algorithms.
Customer Support and Communication
- Send you updates about your BenriBot service and account.
- Provide technical support and respond to your inquiries.
- Notify you about service changes or important announcements.
Service Improvement and Analytics
- Improving our AI chatbot responses and accuracy.
- Analyzing eCommerce trends and customer behavior patterns.
- Developing new features and enhancing existing services.
How We Share Your Information
eCommerce Platform Partners
We may share information with eCommerce platforms (like Shopify, WooCommerce, Salla) that you have authorized us to integrate with. This sharing is necessary to provide our chatbot and recommendation services.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Customer Data Protection
We implement appropriate technical and organizational measures to protect customer data processed through our AI chatbot services. This includes encryption, access controls, and regular security audits. However, no method of transmission over the internet or method of electronic storage is 100% secure.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Store Customer Rights
Your customers have rights regarding their data processed through BenriBot. You are responsible for handling customer data requests and ensuring compliance with applicable privacy laws. We will assist you in responding to legitimate customer requests when required.
Account Access and Control
You have the right to access and update your BenriBot account information. You can manage your store integrations, chatbot settings, and data processing preferences through your account dashboard.
Service Communications
You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. However, we may still send important service-related communications about your BenriBot account.
Data Deletion
You have the right to request the deletion of your account and associated data. Please note that deleting your account will also remove all chat history and AI training data. Contact us at support@benribot.com to make this request.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We will ensure that appropriate safeguards are in place to protect your personal information when it is transferred across borders.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last updated" date at the top of this page.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at support@benribot.com.
By using BenriBot, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.